Review & community guidelines

Reviews of agents & owners

• Real experience only — review only agents or owners you actually dealt with. One review per reviewer per agent (enforced by the database).
• Rate honestly — 1–5 stars plus your own words. No ratings-for-pay, no review swapping, no self-reviews from alt accounts.
• One reply — the reviewed owner may post exactly one public reply to each review.
• Content — no personal data (private phone numbers, addresses, IDs), no threats, no slurs, no off-topic rants about politics or competitors.
• Edit or remove — you can update or delete your own review any time from the agent's page; changes are instant.

Enquiries & offers

• Enquiries go to the owner in-app and by e-mail — keep them about the listing.
• Price offers must be below asking and at least 50% of it; viewings follow the owner's confirmed slot.
• No spam: 3 enquiries per listing per 24h per sender, no bulk solicitation.

What we remove

• Fraudulent or misleading listings — our fraud heuristics (impossibly low prices, scam keywords, duplicates) flag them and staff review within 72h.
• Fake reviews, coordinated review attacks and paid reviews.
• Listing photos you do not have the right to use; illegal-content uploads are removed and reported.

Report violations with the Report listing button on any listing, or the report flow in /safety. Reporters are notified when their report is resolved.